Refund & Cancellation Policy

Overview

All refund and cancellation terms are governed by the signed contract for each individual engagement. Because every project is scoped and priced uniquely, there is no one-size-fits-all refund schedule — the specific terms that apply to your project are those agreed upon in writing before work begins.

General Principles

• Work completed and delivered up to the point of cancellation is billable and non-refundable unless the signed contract states otherwise.
• Deposits or milestone payments already disbursed are non-refundable unless the contract includes a specific refund provision.
• If Axle Operations Systems fails to deliver agreed milestones by the deadlines specified in the contract, the Client may request a partial or full refund for undelivered work, as detailed in the contract.
• Cancellations must be submitted in writing to brittgivens321@gmail.com. Verbal cancellations are not binding.

Hourly Engagements

For direct hourly engagements (billed at USD $67/hour), payment covers hours already worked. Unused pre-purchased hours, if applicable, may be refunded pro-rata at the sole discretion of Axle Operations Systems and as specified in the applicable agreement.

Disputes

If you have a concern about work delivered or a payment charged, please reach out first by emailing brittgivens321@gmail.com. Most issues can be resolved directly. Disputes unresolved through direct communication will be handled per the governing law clause in the signed contract.

Contact

To request a refund, cancel an engagement, or ask a question about this policy, email brittgivens321@gmail.com. Please include your name, project name, and the nature of your request.